AI VOICE RECEPTION FOR DENTAL & PHYSIO CLINICS
Your practice missed 61 calls last month.
Clinic Line answers every one, books straight into your existing diary, and puts anything clinical through to a human within seconds. Set up in an afternoon, no new software for your reception team.
61
calls missed in an average month, per site
2 sec
average time to answer, day or night
9/wk
bookings a typical clinic loses to voicemail
1 pm
the hour reception is most likely to miss you
WHAT IT DOES ON EVERY CALL
Three jobs, done the same way every time.
No menus, no hold music, no “press one for appointments”. It talks, it books, or it hands over.
01
It answers
Answers on the second ring, at 7am, at lunch, and at 9pm on a Sunday. Same voice, same script, every time.
02
It books
Books, moves and cancels appointments directly in Dentally, Cliniko, Pabau or SystmOne, respecting your gaps and your clinician rules.
03
It escalates
Anything about symptoms, pain or medication goes to a human immediately with the call summary already written.
A REAL CALL, TUESDAY 19:41
Hear what your patients hear.
This is an unedited booking taken after hours at a two-surgery practice in Leeds. Forty-one seconds, one appointment, no receptionist awake for it.
▶
After-hours booking · 0:41
Recording shared with the practice’s permission
CLINIC LINE
Good evening, Meadow Dental. The practice is closed but I can book you in — what do you need?
CALLER
I chipped a filling. Can I get in this week?
CLINIC LINE
I can see Thursday 08:20 or Friday 16:10 with Dr Ahmed. Which suits you?
CALLER
Thursday. Is it going to hurt in the meantime?
CLINIC LINE
That’s a clinical question, so I’m putting you through to the on-call nurse now. Your Thursday 08:20 is confirmed.
PLUGS INTO YOUR DIARY
Your reception team learns nothing new.
Clinic Line writes into the diary you already run, using your slot lengths, your clinician rules and your cancellation policy. Bookings appear where your team expects them, tagged so you can see which ones we saved.
Dentally
Per-surgery slot rules
Cliniko
Practitioner availability respected
Pabau
Book, move and cancel
SystmOne
Appointment slots and clinician rules
HARD LIMITS
What it will never do.
It never gives clinical advice, never triages, and never takes card payments over the phone. Those three lines are hard-coded, not prompted.
No clinical advice
If a caller describes a symptom, the agent stops selling appointments and finds a human. It does not reassure, suggest painkillers, or guess.
No triage
It will not decide who is urgent. Every clinical call is handed to your on-call contact with a written summary attached.
No card payments
Card details are never spoken to the agent. Deposits go out as a payment link from your own system, after the call.
“We were losing about nine bookings a week to voicemail. Six weeks in we had recovered all of them and my receptionist stopped eating lunch at her desk.”
Practice manager, three-site dental group, Bristol
+9
bookings recovered a week
6 wks
to full payback
3
sites on one number
PRICING
One price per site. Unlimited calls.
£179 a month per site, unlimited calls. Cancel any time in the first 30 days and we refund it in full. No setup fee, no per-minute billing, no contract to get out of. Most practices cover it back with the first two recovered bookings.
£179
/ month / site
Unlimited answered calls
Diary write-back to your existing system
Human escalation with written summaries
Call recordings and monthly missed-call report
Set up in an afternoon
30-day full refund
Cancel in the first 30 days and we return the lot, no exit call.
Book a 15 minute setup call
Bring your diary system and your opening hours. We will tell you how many calls you are missing before you decide anything.